Delivery & Returns

Last updated: September 16, 2026

We prefer to announce realistic delivery times rather than flattering ones. Here's exactly how your orders are prepared, shipped, and what happens if you change your mind.

Delivery Times and Prices

Metropolitan France	10 to 15 business days	€4.90 — free for orders over €45
European Union	12 to 20 business days	€12.90
Rest of the World	15 to 25 business days	€29.00
Digital Guide	Immediate	Free

Allow 1 to 3 business days for preparation before shipping, then the delivery times above. Orders placed on weekends or public holidays will be shipped starting the next business day.

In any event, and in accordance with article L216-1 of the French Consumer Code, your order will be delivered to you no later than 30 days after the order date. After this period, you may formally request delivery, then cancel and receive a full refund.

Where Our Packages Depart From

Our items are manufactured and shipped from our partners' workshops and warehouses, located outside France. This allows us to offer these items at this price, but it extends the transport time. We prefer to inform you before your order rather than after.

If your order contains several items, they may depart from different locations and reach you in multiple packages, on different dates. You only pay for delivery once. Before contacting us, please allow time for other packages to arrive.

Customs Duties

Within the European Union, there are no additional costs: the displayed price is the final price.

Outside the European Union (Switzerland, United Kingdom, United States, Canada, etc.), customs duties or clearance fees may be requested by the authorities of the destination country. These remain the responsibility of the recipient and are neither set nor collected by us.

Order Tracking

A tracking number is sent to you by email when the package departs, as soon as it is available. Allow 24 to 72 hours for it to update: it is normal for it not to move during the first few days of transit.

Delivery Address

You are responsible for the accuracy of the address provided — please check it before confirming payment. In case of an error, write to us as soon as possible: if the order has not yet departed, we will do what is necessary. Once the package has been shipped, modification is no longer guaranteed.

The Digital Guide

The Calm in Ten Minutes guide is not shipped physically. After payment validation, you will immediately receive the download link by email, to the address provided during the order. Please remember to check your spam folder.

Right of Withdrawal

In accordance with articles L221-18 et seq. of the French Consumer Code, you have a period of fourteen days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason for your decision.

To exercise it, inform us of your decision by an unambiguous email via the contact page. You then have fourteen days to return the product to us.

Return shipping costs: at your expense.

Refund: within fourteen days from the receipt of the return, using the same payment method as used for the purchase.

Product condition: the product must be returned complete, in a condition allowing for its resale. A used and patinated bottle remains acceptable; a dented or scratched bottle is not.

Exception for Digital Content

The right of withdrawal does not apply to the supply of digital content not provided on a tangible medium if the performance has begun with the consumer's prior express consent and express acknowledgement that they lose their right of withdrawal (article L221-28, 13° of the French Consumer Code). This consent is explicitly requested before payment for the guide.

Damaged or Non-Conforming Product

If your package arrives damaged or if the product does not match the description, write to us within fourteen days with a photo, keeping the packaging. Replacement or refund is at our expense, including return shipping costs. You also benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Delayed, Lost, or Delivered but Not Received Package

Delay: First, check the tracking. If the package remains stuck at the same status for more than ten days, contact us: we will open an investigation with the carrier.

Indicated as delivered but not received: Check with your neighbors and your relay point, then write to us.

If the package is declared lost, we will reship or refund you. Transport is our responsibility until the package is handed over: it is up to us to resolve the problem with the carrier, not you.